Refund Policy
- Warranty and Return Request
Tranquo offers a 30-day warranty (after delivery) on all products. If you are not satisfied with your purchase for any reason, please send your return request to support@tranquo.com.
- Refund Policy Refund Conditions: Requests are accepted within 30 days after delivery.
Refund Process: After receiving and inspecting your item, we will send you an email confirming the refund approval within 7 business days. If approved, the amount will be processed and credited to your original payment method within 10 business days.
- Incorrect Address Provided
If you provided an incorrect address, the options are:
Reshipment: We will send a new invoice with the additional shipping cost. Refund: We guarantee a 100% refund if the product cannot be delivered.
If delivery is refused and the product returns to our warehouse, we guarantee a refund.
- Defective Products
If your product is defective within 30 days:
To receive a 100% refund + return label, please send a photo or video of the defect.
- Exchanges
Exchanges can be requested within 30 days after delivery:
Exchange fee: Free.
- Delayed or Unprocessed Refunds
If you have not received your refund:
Contact your credit card issuer, as there may be a delay in processing. Reach out to your bank to confirm processing times.
If there are still issues, email support@tranquo.com.
Phone: +1 (850) 280-6010
Monday to Friday, 8:00 AM - 6:00 PM (EST)