Shipping Policy
1. Order Processing and Preparation
- After confirming your order, our team will process and prepare it for shipment within 1 to 3 business days.
- Please note that all orders received after 6:00 PM (Monday to Friday) will have their processing counted from the next business day.
2. Shipping Methods and Delivery Times
We offer the following shipping option:
- Free Shipping - Total Delivery Time (USA and Canada:): The total estimated delivery time is 5 to 12 business days, including both processing and shipping time.
3. Shipping Costs
- Free Shipping: Available at no additional cost for all orders in the USA.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor your delivery status in real time. You can track your order here.
5. Return, Exchange, and Refund Policy
- We accept returns and exchanges within 30 days of receiving the product. This service is free and fully covered by us.
- To initiate a return or exchange, please contact us via email at support@tranquo.com.
- Return shipping fees are the responsibility of the buyer.
6. Important Notes
- Delivery times may vary during holidays or high-demand periods.
- Please ensure that the delivery address is correct when placing your order. We are not responsible for deliveries to incorrect addresses.
- We do not ship to PO Box addresses.
- The estimated shipping time does not include potential customs delays.
- General and specific holidays in the destination country are not taken into account.
- We cannot be held responsible for failure to meet estimated delivery times.
- If your order has not arrived within the estimated delivery time, please contact our support team at support@tranquo.com.
7. Cancellation Policy
- Cancellations will only be accepted up to 2 hours after placing the order.
8. Customer Support
For more information or inquiries, feel free to contact our support team at support@tranquo.com or call +1 (850) 280-6010.